Provider Coronavirus Information

In light of the current concerns about COVID-19 and adjusting to this new reality, our top priorities right now is the safey and wellbeing of our customer employees and you, our providers. Triad EAP is promoting telehealth counseling. We want anyone needing to or choosing to practice social distancing to still have access to professional support and we couldn't do it without you.

Let Triad know:
1. If you plan on closing your office so we can take you off our list of available counselors. Also, let us know when you will become available again.
2. If you're concerned about seeing clients in your office, you can become a telehealth provider. Let us know so we can list you on our telehealth provider list.

NOTE: If you don't offer telehealth currently, we do require that you practice telehealth in compliance with HIPAA standards. Here is how you can become a telehealth provider through Triad:
1. Triad telehealth guidelines and agreement
2. Telehealth informed consent for your use
3. Agreement for nonsecure communication
HHS just announced today that they are lightening restrictions on the videoconferencing service you use to deliver telehealth services. They explicitly cite “Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, or Skype” as copacetic with emergency-time HIPAA rules.
5. Person Centered Tech (PCT) has been an amazing resource through this Pandemic. On the PCT homepage, you can access a brief tutorial on doing telehealth and several links to useful forms. I hope it will make doing telehealth a little less mysterious and allow you to keep providing quality care via telehealth.
6. Required telehealth for all Triad authorizations.

We are taking seriously the immediate need to be proactive about social distancing to help stop the spread of the virus for the next 15 days. Here's a link to some clear guidelines from the White House.

It's also critical that everyone among us practice simple disease prevention measures:

  • Provide enough time between clients to wipe down any surfaces clients come in to contact with
  • Also provide time between clients so clients do not come in to contact with one another
  • Stay home if you are sick and ask your clients to do the same
  • WASH YOUR HANDS FREQUENTLY in any temperature of water for at least 20 seconds, scrubbing between fingers and under fingernails, up over the wrists. For more information on proper handwashing technique, the CDC link is here.
  • Cover your nose and mouth when coughing and sneezing
  • Stay away from others who are ill and quarantine yourself if you experience symptoms
  • Use sanitizer that is at least 60% alcohol
  • Stay informed: has the lastest Fast Facts at the top of the page.

While social distancing is a key factor in practicing care for self and others, we don't want anyone to feel alone. Below is quote to inspire us to keep connecting with our circles of social support.

"When facing such a crisis it is crucial to feel that one is not alone. All efforts to overcome interpersonal isolation, from sharing jokes on the nursing station to conference calls, serve an important role in times of intense strain and stress."  -- Dr. Robert Maunder, 2003