Provider Information

As we continue adjusting toward a new normal with the global pandemic, we want to partner with you to keep supporting the safety and wellbeing of our customer employees and our providers. Triad EAP continues standing by telehealth counseling as the safest approach to counseling at this time.

To help us determine when it is safe to return to and promote face-to-face counseling, we are monitoring these websites to guide our decision: The Colorado Department of Regulatory Agencies, the CDC, the Colorado Counseling Association, and the American Counseling Association.

NOTE: Triad will continue to show only the telehealth network in our provider search.

As you continue to offer telehealth, we encourage that you practice in compliance with HIPAA standards. This will be a Triad requirement when the HIPPA standards are back in force by the U.S. Department of Health and Human Services.

Here are some resources for your telehealth practice:

  1. Triad telehealth guidelines and agreement
  2. Support in working with clients during the pandemic from the American Counseling Association.
  3. The latest from DORA
  4. The loosening of telehealth restrictions continues to allow delivery of telehealth services via non HIPAA compliant platforms: “FaceTime, Facebook Messenger video chat, Google Hangouts video, or Skype” are approved under emergency-time HIPAA rules.
  5. A great resource to support and build your telehealth practice is Person Centered Tech which offers discounted telehealth certification programs in addition to many free resources and tutorials.

In promoting the need for social distancing, here is a link to some clear guidelines from the Centers for Disease Control.

If face-to-face counseling is needed, it is critical to practice the following simple disease prevention measures:

  • Do mask-to-mask counseling (do wear a mask and ask your client to wear a mask as well)
  • Provide enough time between clients to wipe down any surfaces with which clients come in to contact.
  • Also provide time between clients so clients do not come in to contact with one another.
  • Stay home if you are sick and ask your clients to do the same.
  • Wash your hands frequently for at least 20 seconds, scrubbing between fingers and up over the wrists.
  • Use folded elbow to cover your nose and mouth when coughing and sneezing
  • Stay away from others who are ill and quarantine yourself if you experience symptoms.
  • Use sanitizer that is at least 60% alcohol.
  • Stay informed: has the latest on the April 27 Executive Orders in Colorado.

While social distancing is a key factor in practicing care for self and others, keeping in mind our human need for connection and belonging, we offer this quote:

"When facing such a crisis it is crucial to feel that one is not alone. All efforts to overcome interpersonal isolation, from sharing jokes on the nursing station to conference calls, serve an important role in times of intense strain and stress." -- Dr. Robert Maunder, 2003