Triad EAP Trainings offer various topics to help employees learn new skills, cope with life’s stressors, and motivate participants to be more proactive in managing work responsibilities and personal lives. Our goal is to develop a workforce culture that embraces continued growth, learning, and employee wellness and engagement; focusing on work outcomes and discovering greater work-life balance.
Trainings can be modified to address specific needs within the organization. Additionally, Triad has experienced trainers who can develop and present new trainings based on the unique needs of the audience. Contact Triad EAP for more information at (877) 679-1100 or email@example.com
Becoming a Team
Bettering the Workplace
Focusing on Resilience
Communication that Makes a Difference
In this workshop, you will learn Kim Scott's four quadrants of feedback and how to find the sweet spot in driving your team to success. For an extended and deeper version of this: Get hands-on by learning basic cognitive behavioral tools to communicate effectively. 60 or 120 minutes presented by Christina King (virtual or in-person in the Roaring Fork Valley).
Conflict is Essential to a Thriving Team
Learn to shift from conflict management or resolution mindset to conflict transformation. In this workshop, you will learn: How conflict strengthens your team and your business by eliminating groupthink; tools and systems to communicate disagreements respectfully, and transform conflict into opportunities and greater resilience. Presented by Christina King (virtual or in-person in the Roaring Fork Valley).
Creating an Emotionally Intelligent Team
Give your team the foundation to work together productively and effectively. This workshop will discuss the four areas of emotional intelligence and specific strategies for enhancing personal and team EQ. 60 minutes presented by Christina King (virtual or in-person in the Roaring Fork Valley).
Embody a Team that Trusts
Trust is essential to a striving business. Learn the 7 attributes to trust and how to use them to strengthen your business atmosphere. 60 minutes presented by Christina King (virtual or in-person in the Roaring Fork Valley).
How to Foster Accountability in your Workplace
Find strength in accountability. In this workshop: understand what accountability is and is not; learn 4 strategies for how to be an accountable leader and lead by example; identify 5 ways to hold your team more accountable so that your business can cultivate more trust, respect, and fairness. 60 minutes presented by Christina King (virtual or in-person in the Roaring Fork Valley).
HR 101: Back to the Basics
HR is confusing. This training seeks to educate you on where the boundaries are, and the hazards, and to help guide you around them. Our co-workers are often the first line for questions and concerns, and we want you to feel some level of confidence knowing how to respond to HR-related questions or concerns - and when to escalate to your supervisors, Department Heads, or HR. You play an important role in making sure that the policies and practices that are in place are adhered to, make sure you know what that role looks like. Presented by Dana Peterson (virtual).
Leadership in Uncertain Times (and Beyond)
As we emerge from COVID, there are certain leadership qualities that will significantly impact our ability to guide our teams forward in our changing world. This training looks at the work of Brené Brown’s Dare to Lead work and delves into three areas 1) Understanding the Challenges, 2) Creating Connection and Empathy, and 3) Developing Guidelines. Presented by Dana Peterson (virtual or in-person in the Roaring Fork Valley).
This training is designed specifically for supervisors and managers to help avoid and address burnout in employees. You will learn the predictors, signs of burnout, and the circumstances and thinking styles that influence levels of burnout. Learn how to engage your employees so they feel empowered, heard, and relevant to your organization. If your employees seem exhausted, agitated, unhappy, or seem less effective than before, are often out sick, and are simply not engaging, this training will provide you with the tools to offer guidance and create an environment that supports resilience within your workforce. 60 or 90 minutes presented by Amy Weitzel (virtual only) or Marti Montoya (virtual or in-person).
New Supervisor Training
Whether you are new to a leadership role or just want to dust off your skills, this workshop will help you discover what kind of leader you want and need for your team. We will focus on understanding the various forms of communication that help you build trust and respect. For those who are navigating a new supervisory role, we will shed light on what strengths got you to this position, and how the game changes now that you are in a position of leadership. presented by Melanie Hall (virutal or in-person depending on location)
Supporting Employees During Difficult Times (formerly Recognize and Assist)
True Leaders Provide Supervision
The Burnout Crisis: How to Identify, Prevent and Deal with Burnout
Burnout was an issue before COVID-19, so much so that the World Health Organization listed it in its International Classification of Diseases. During the pandemic, burnout burned through organizations at an alarming rate. Beyond just Zoom fatigue and pandemic fear, burnout is taking its toll on employees' mental and physical well-being. This training will help employees and organizations identify what can be done to identify, prevent and deal with burnout both at an organizational level and individually. 60, 90, or 120 minutes presented by Sarah Serrano (virtual only), Marti Montoya, or Kenra Haftel (virtual or in-person on the Western Slope of Colorado).
Compassion is the Key to All Resilience
This workshop will provide an understanding of how compassion is the root of all resilience. You will learn Kristen Neff’s work and the three components of Self Compassion as well as their antidotes. Learn how to measure compassion in yourself and strive to pivot more readily because you have the tools. 60 minutes presented by Christina King (virtual or in-person in the Roaring Fork Valley).
Customer Service: It’s About Building Relationships
Organizations face more competition now than ever. Once you get a customer, you can keep them by providing world-class customer service. Customer service is about human relationships. How you make the person on the other side feel when they contact you is what matters the most. During this training, we will discuss the importance of offering quality customer service, provide strategies for improving your customer experience, and learn how to navigate challenging interactions. 60 minutes presented by Kenra Haftel (virtual or in-person).
Customer Service: Managing Difficult Customers
Managing Challenging Customers: Providing excellent customer service doesn’t have to be at the expense of your employees. Managing conflict when emotions are high is difficult. In this training, employees will learn the importance of knowing their triggers, setting boundaries, and understanding when to act and when it is best to step away. 60 minutes. Christina King (Virtual or in-person within the Roaring Fork Valley)
Diversity, Equity, and Inclusion in the Workplace
This course will help employees understand the importance of a diverse and accepting work environment. Every employee brings unique assets to an organization through their race, color, ethnicity, language, nationality, sexual orientation, religion, gender, socio-economic status, age, and physical and mental ability. By learning to recognize implicit bias, employees will increase awareness and create strategies to accept their differences, leading to a more productive, positive, and respectful workplace. 60, 90, or 120 minutes presented by Kenra Haftel or Kathrine Fry (virtual or In-person).
Question. Persuade. Refer. (QPR): Suicide Prevention Gatekeeper Training
The QPR method was developed to teach regular people to detect and respond to suicidal warning signs. Recognize the power that one person can have in saving a life by being prepared to ask the question, “Are you thinking about suicide.” You don’t have to be the therapist or have all the answers, but you can be a gatekeeper to the 60-90% who subtly communicate their intention to complete suicide. Empower yourself with tools to question, persuade and refer to help save a life. #BeThe1To. 60, 75, or 90 minutes presented by Marti Montoya in either Spanish or English (virtual or in-person on the Western Slope of Colorado) or Jen Studt in the metro Denver area.
Self-Mediation: Having Successful Conflict Conversations
Self-mediation is a conflict resolution tool to help us work through professional and personal conflicts. The approach gives structure and direction informed by two conflict resolution models. You’ll learn how to prepare mentally, emotionally, and logistically to carry out successful conflict conversations. Unresolved conflict is harmful, as it provokes a cascade of physiological responses within us that generate worry, reactivity, anxiety, anger, fear, and resentment, while affecting our sleep, relationships, self-esteem, and overall health. As complex and diverse individuals, we’re going to disagree, and have different viewpoints, interests, expectations, and styles which leads to the inevitable clash. You can bring these self-mediation tools wherever you go as you traverse the landscape of interpersonal relating. 120 minutes presented by Marti Montoya (virtual or in-person on the Western Slope of Colorado).
Top Down and Bottom Up Performance Management.
How managers and employees alike are both responsible for productivity, efficiencies, engagement, satisfaction, and motivation. In this training, we'll learn how to prepare and communicate meaningfully during any performance review discussion, and how to keep those review forms from collecting dust on the self. Presented by Kathy Fry (virtual and in-person depending on location).
Workplace Civility: Preventing and Addressing Workplace Harassment and Bullying
The topic of workplace civility and its opposing dynamics of bullying and sexual harassment determine whether a workplace provides a safe, productive, and engaging environment. This training helps employees understand workplace harassment policies. We will look at the difference between sexual harassment and bullying. We will explore how harassment impacts everyone involved, identify the sometimes subtle yet impactful behaviors that cross the line, and then provide strategies for cultivating an inclusive, safe workplace where all employees are treated with dignity and respect. 90 or 120 minutes presented by Kenra Haftel (virtual or in-person).
Workplace Harassment Prevention
What's legal, what's not and why harassment is never okay at work. What it looks like, what it feels like, why it must be prevented and how to address any issues that do arise. Presented by Kathy Fry (virtual and in-person in the Roaring Fork Valley).
A Guide to Crucial Conversations
Conversations can be tricky. Put together two or more people with different communication styles, personalities, and expectations, who are trying to navigate important topics and varying emotions, and a conversation just turned crucial. This training helps attendees understand their own strengths, challenges, and communication styles and how they interact with others. They will also learn tips and techniques on how to have a successful crucial conversation. 60, 90, 120, or 180 minutes.
Building Empathy through Greater Emotional Intelligence
For Healthcare Providers: Connecting with patients, families, and peers is an important part of every healthcare provider’s job. Not only does it improve the healthcare outcome of the patient and the experience of the patient and their family, but studies have shown that it helps prevent burnout and compassion fatigue among providers. Unlike IQ, EQ (or Emotional Intelligence) can be learned, developed, and strengthened when understood and practiced. This training helps healthcare providers recognize the individual components of Emotional Intelligence and gives them the tools to improve their skills. 60 or 90 minutes presented by Amy Weitzel (virtual only).
For Non-Healthcare Providers: Increasing empathy by increasing self-awareness and social awareness, two components of emotional intelligence, improves our impact on the world no matter our job title. Whether you’re in Human Resources, a teacher, in sales, or a police officer, we all do our jobs better when we connect on a deeper, more meaningful level with the people we work with and the people we serve. Emotional intelligence, unlike our IQ and personality, is something we can improve. This training will show you how. 60 or 90 minutes presented by Amy Weitzel (virtual only) or Melanie Hall (virtual or in-person depending on location).
Effective Communication in Today’s Business World
Communication has become more challenging with the various mediums that are available now. Good communication begins with selecting the appropriate medium for communication. This training helps employees choose the right medium for the task and how to use the ACE (analyze, compose, evaluate) model of communication for maximum impact. It will also teach how to compose emails in indirect and direct styles; how to format for easy readability and comprehension; creating goodwill in emails; and how to make effective routine messages. 60 or 90 minutes presented by Amy Weitzel (virtual only).
Enneagram Level 1: Why Some Colleagues Click and Others Clash
Do you ever wonder why Dan from Accounting is so rigid, and it feels like he is always questioning the numbers you send him? Have you ever wished more of your colleagues were like Julie - she just ‘gets you and you both work so well together! We have all been there, wondering and often frustrated with someone else when they do not behave how we expect them to or how we want them to. The truth is everyone is wired a little differently and has different motivations for how they approach work, life, and relationships. In this course, we are going to explore the basics of the Enneagram model and discover the motivations and common behaviors of the 9 types of personalities found in this model. We will explore some fascinating patterns of human behavior, such as how we all function out of a different center of intelligence (mind, body, or heart) and how we each approach a task with a different motivation in mind that will impact how we interact with others and how we go about getting things done. This course is designed to help you create a deeper awareness and understanding of yourself, first and foremost, so you can start to shift into choices that move you closer to the more, better, different you want in your life. As an added bonus, you will get insights and awareness that will help you better understand others on your team to help reduce misunderstandings and conflict and increase communication and connection. 60, 90, or 120 minutes presented by April Stevenson (virtual only).
Enneagram Level 2: From Awareness to Action
If you were inspired by the Enneagram Level 1 course, and you want to dive deeper to understand and leverage further complexities of the Enneagram to create deeper self-awareness for stronger communication and better collaboration with your team, then this is the class for you! We are going to learn to identify the behavior patterns within ourselves that can alert us to when we are functioning in our health and strength and when we may be functioning under stress and overwhelm. It is like having an early alert system that warns us so we can shift course before we have done critical damage to our relationships or to our projects and goals. We are going to cover some tools and concepts that will increase our self-awareness so we can move forward, expedite growth, and go for our goals! 60, 90, or 120 minutes presented by April Stevenson (virtual only).
Bridging the age gap through empathy and building trust and connection within the workplace. Presented by Katherine Fry (virtual or in-person in the Roaring Fork Valley).