Privacy Policy


Protecting your financial and personal privacy is important to us. Triad EAP considers it our highest priority to earn and keep our customer's trust and confidence. We want to assure you that we will do everything necessary to protect that confidence.

What Information do we collect?

We obtain information about you from a few sources. Your employer gives us your name, and may also provide your address, phone, email, and/or the names of your dependent-qualifying family members. If you contact us to see one of our affiliate providers we will have you complete a "client intake" form; additionally, Triad's affiliate providers may collect additional information beyond that provided by the employer including your date of birth, social security number, gender, marital status, health insurance provider, and/or a general description of the nature of your problem, illness or injury.

Who are our affiliate providers and what types of information do we share with them?

Our affiliates include mental health providers (psychotherapists), social workers, life coaches, financial advisors, and attorneys. Our affiliates are not Triad EAP employees - they provide services for Triad EAP's clients and are independent contractors who maintain their own private practices. Because of Triad EAP's role as an administrative entity who contracts with independent professionals to provide direct services, we are not considered a Health Insurance Portability and Accountability Act (HIPAA) "covered entity" with respect to your private health information (PHI). If you call for a service that an affiliate provides we will give them your name, other pertinent contact information, and a description of the EAP benefit available to you.

What will happen when you meet with an affiliate provider - counselor?

Your provider - counselor protects the privacy of your therapy records and health information. They adhere to rigorous state and federal privacy rules and maintain their own liability insurance. You will be requested to sign the counselors' disclosure statement and will be advised of the psychotherapist's privacy practices.

What do we do with this information?

Voluntary Participation. When you voluntarily contact Triad EAP for EAP Services the information you give during a therapy session(s) is legally confidential. Your personal information will not be disclosed to your employer or any other party except for certain instances such as:
You sign a waiver to release information;
Communication is made outside of the confidential relationship in these cases:
You file a lawsuit or a complaint/inquiry against the counselor in order to defend the case;
The counselor is required to report child abuse or neglect;
The counselor is required to warn of a serious threat to physically harm a specific person;
The counselor may take steps to hospitalize a client to protect against imminent self-harm;
A court appointed evaluator may obtain information from a prior treating professional without obtaining the consent of the parents for a child under 15 years of age - a child who has reached 15 years of age must sign a consent to release this information.
Reporting. Triad EAP reports statistics on utilization to your employer. Quarterly and annual statistics will show the number of Clients who have used EAP services, gender, number of employee-clients, number of dependents-clients, type of referrals, and problem category. Names are not reported.
Employer Referral. When your employer notifies Triad EAP that it has referred or will refer you for EAP Services and does not state that your position is in jeopardy, then upon request of the employer, Triad EAP will seek authorization from you to disclose that you did or did not contact Triad EAP for EAP Services. No other information will be disclosed to the employer.
Employer Referral, Position Jeopardy Situation. When your employer notifies Triad EAP that it has or will make a "Supervisory Referral" because they have determined that your job is in jeopardy, then upon request of the employer, Triad EAP will ask you for authorization to provide your employer with the following information:
The date(s) you (the employee) attends or fails to attend;
Whether a follow-up appointment is scheduled and the date(s) of the appointment(s);
A brief statement indicating whether you demonstrate awareness of, and are engaged in discussing the behavior(s) identified by your supervisor;
Whether you have been referred for treatment or other services;
We may contact you to provide appointment reminders or to schedule an appointment.
We may contact you to administer our satisfaction survey which asks for your opinions about the services you received by Triad EAP.

Information Security

We take reasonable physical, electronic and procedural steps to safeguard your personal information.

Who can I complain to?

You may complain to Triad EAP and/or your counselor if you believe your privacy rights have been violated. For Triad EAP contact John Gribben, Privacy Officer at:
Toll-free:    1-877-679-1100
Mail:    844 Grand Ave., Suite C
Grand Junction, CO 81501
Fax:    844-298-4042
Email:    send us an e-mail
You may also complain to the Secretary of the United States Department of Health and Human Services. If you file a complaint, we will not take any action against you or change our treatment of you in any way.

Other Private Health Information Rights

You have many rights regarding private health information (PHI) about you. Please contact your counselor directly to determine what your rights are and how to:
Request restrictions on uses and disclosures of PHI about you.
Request that the counselor(s) communicate PHI to you by alternative means
See and copy PHI about you.
Request amendment of PHI about you.
Request a listing of disclosures the counselor(s) have made about you.
Privacy Information Specific to Internet Usage
When you visit our website (, we want to assure you that we adhere to this Privacy Policy.
We collect and store information about "hits" on our website for internal review purposes only. Such information may include the name of the domain from which you access the Internet (such as or, the date and time you access our site, and the Internet address of the website from which you linked to us. This information enables us to see how our website is used and keeps our website user-friendly.
Our website does not require that you disclose any personally identifying information. However, if you do provide personal information, such as your mailing and email address, telephone and fax numbers, or demographic and customer identification, we will not disclose (share, sell, or divulge) it except:
In order to complete an inquiry initiated by you;
At your request;
In response to legal process (for example, a subpoena that complies with applicable right to financial privacy laws);
In order to provide better service, we will occasionally use a "cookie." A cookie is a small piece of information, which a website stores on your PC for later retrieval. The cookie cannot be read by a website other than the one that set the cookie. We use cookies for a number of administrative purposes, for example, to store preferences for certain kinds of information or to store a password so that it does not have to be input for every visit someone makes to our site. Most cookies last only through a single session, or visit. None will contain information that will enable anyone to contact the visitor via telephone or email. In addition, web browsers can be set to inform the visitor when cookies are set or to prevent cookies from being set.
We do not knowingly solicit information from children and we do not market specifically to children. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with parents and the online industry.